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Terms and Conditions

Standard Terms and Conditions

  • “The Operator” refers to Fly Esperance Pty Ltd
  • All Tours may be cancelled by the customer for any reason up until 7 days prior to departure and receive a full refund less a 1.5% processing fee if initial payment was made via Credit or Debit Card.
  • Tours cancelled less than 7 days prior to departure will not be eligible for refund but may be rescheduled subject to availability or put on hold to be re-booked at a later date.
  • Tours cancelled by the operator for reasons including but not limited to weather will be eligible to be either rescheduled or refunded in full.
  • No-shows under any circumstances will not be eligible for a refund.

COVID 19 Special Conditions

  • Customers unable to attend their booked tour due to Government Mandated COVID 19 restrictions or Quarantine directions will be eligible to have their tour rescheduled or refunded in full less a 1.5% processing fee if initial payment was made via Credit or Debit Card.*
  • COVID 19 Special Conditions will only apply if the customer makes the operator aware that they will not be able to attend their tour at the earliest opportunity after becoming aware that they will not be able to attend their tour.
  • No-shows under any circumstances will not be eligible for a refund.